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MX 490 continuous power cycling .

jperez739
Contributor

My Canon MX490 AIO printer started to power cycle with only the Canon logo showing on the printer display. The printer will move the ink cartridges then the rollers will move and click then shut off then turn back on and start the same cycle again. This will happen while it's plugged in. Any suggestions how to fix this issue?

1 ACCEPTED SOLUTION

Accepted Solutions

Hi!  We've released a firmware update to take care of this issue. Learn more now by clicking HERE.

Hope this helps!

View solution in original post

74 REPLIES 74

ronirulz
Apprentice

Same issue.  Have unplugged from power source, waited 30 minutes, and tried again. Still repeats the same power cycle and none of the control/function buttons do anything either.

Tonylmiller
Contributor

Yes, there is another thread about this, also.  Must be something in the firmware.  I wonder if it will do better on 6/1?

ladyinred
Contributor

my maxify mb2320 started doing the same thing today

 

Brittain11
Apprentice

Mine too. I have 2 printers.I had a new one in the box MX490, plugged it in, soon as it was connected to the internet it started the cycle.

Hschreck
Apprentice

Same and I can’t even try to troubleshoot/download new software cause the darn thing won’t stop or let me use the menu.

Tonylmiller
Contributor

I started the printer without internet access and it started up just fine.

mcawcutt
Apprentice

My Mb2040 is stuck on the Maxify screen and keeps restarting. Same issue it seems. Looks like Canon sent out a firmware update and it bricked our printers. 

You’re a genius, I unplugged the internet cord and it allowed me to set it up to wifi and stopped cycling. Unfortunately I’m trying to print and it isn’t quite working but going to keep at it, I don’t suppose there’s a way to print from my phone without the printer being on wifi?

So do you think if I stopped the router and turned off the Wi-Fi in the house it would work?

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