05-30-2022 10:50 PM
My Canon MX490 AIO printer started to power cycle with only the Canon logo showing on the printer display. The printer will move the ink cartridges then the rollers will move and click then shut off then turn back on and start the same cycle again. This will happen while it's plugged in. Any suggestions how to fix this issue?
Solved! Go to Solution.
06-04-2022 04:18 PM
Hi! We've released a firmware update to take care of this issue. Learn more now by clicking HERE.
Hope this helps!
05-31-2022 11:43 AM
Same issue. Have unplugged from power source, waited 30 minutes, and tried again. Still repeats the same power cycle and none of the control/function buttons do anything either.
05-31-2022 01:35 PM
Yes, there is another thread about this, also. Must be something in the firmware. I wonder if it will do better on 6/1?
05-31-2022 02:22 PM
my maxify mb2320 started doing the same thing today
05-31-2022 02:24 PM
Mine too. I have 2 printers.I had a new one in the box MX490, plugged it in, soon as it was connected to the internet it started the cycle.
05-31-2022 02:42 PM
Same and I can’t even try to troubleshoot/download new software cause the darn thing won’t stop or let me use the menu.
05-31-2022 02:46 PM
I started the printer without internet access and it started up just fine.
05-31-2022 02:51 PM
My Mb2040 is stuck on the Maxify screen and keeps restarting. Same issue it seems. Looks like Canon sent out a firmware update and it bricked our printers.
05-31-2022 03:33 PM
You’re a genius, I unplugged the internet cord and it allowed me to set it up to wifi and stopped cycling. Unfortunately I’m trying to print and it isn’t quite working but going to keep at it, I don’t suppose there’s a way to print from my phone without the printer being on wifi?
05-31-2022 03:53 PM
So do you think if I stopped the router and turned off the Wi-Fi in the house it would work?
02/20/2025: New firmware updates are available.
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