06-04-2022 08:00 PM
Mine was one of the Pixma MX 490 printers that started power cycling off and on on 5/31/2022. I found and applied the firmware update following the directions listed on the Cannon site. Now the printer won't turn on at all.
Anyone have any suggestions as to what to do next?
Solved! Go to Solution.
06-12-2022 12:40 PM
I left the printer unplugged for a week, plugged it in and this time, it started. The firmware I downloaded and installed (prior to power failure) fixed the power cycle issue. For no reason I know, it is now working. SMH
06-05-2022 03:15 PM
SAME HERE. UNABLE TO DOWNLOAD FIRMWARE RECOMMENDED BY CANON WEBSITE.
06-05-2022 03:13 PM
Unable to download firmware update following directions from Canon. What a inconvenient mess. THANKS, CANON~
06-05-2022 10:41 PM - edited 06-05-2022 10:49 PM
I tried the firmware update and I don’t get the box show in the instruction for number 4-6. I decide to do away with wireless altogether. I bought a usb cord from Amazon. Here are the steps to go the USB route
Unplug printer and modem
Wait 5 minutes then plug printer back up
Reset wireless network settings to factory default settings
Download your printer Driver CD
(If you don’t have it, you can get it free in Canon website. Search your product and download)
Be sure to use a USB cord and you can print now!!
If you have a Mac go in system preference>printers and scanners> delete the printer by clicking it and press “-“ (minus) button (because it’s looking for wireless connection) then press “+” (add) button and it will add your printer back.
06-09-2022 06:28 PM
@Janiece87 - I would try your suggestion, if the printer would turn on at all. At this point, it truly is a brick!
06-07-2022 12:32 AM
Same am unable to download the update. I am using a Chromebook. The new update is for Windows and Mac.
06-12-2022 12:40 PM
I left the printer unplugged for a week, plugged it in and this time, it started. The firmware I downloaded and installed (prior to power failure) fixed the power cycle issue. For no reason I know, it is now working. SMH
12/05/2024: New firmware updates are available.
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