02-01-2014 11:10 PM
After I put in a large black cartridge in my MP830 printer, it comes up with a message saying
"The type of printhead is incorrect. Install the correct print head"
I did nothing different except put in new black ink cartridge (small one) then needed the large one done and had to wait for a delivery from Staples for the larger cartridge. So installed large black cartridge and error message as above.
I have removed the printhead and reinstalled it according to Karl1, product expert, have turned it on and off; repeated the printhead reinstall and same message as in paragraph 1.
New printheads are $249 which is ridiculous and all this seems to be a problem with others with this product.
Help please.
Solved! Go to Solution.
02-03-2014 11:35 AM - last edited on 02-03-2014 11:51 AM by Crista
I saw that you replied but I cannot find your reply. The only one is the reply that you gave to mags which was the same problem I had.
email me at (MOD NOTE: Email address removed per Forum Guidelines) with how to get to your reply and with a resolution to this seemingly common problem. I need to print and will go buy another printer but not a Canon if you can't come up with a good solution.
Mary Ruth
01-13-2018 07:16 PM
I had posted some time ago that I had corrected my problem by sequentally powering down and then repowering my printer and computer. As it turned out the fix was temporary and the error message came back. I finally corrected the problem by throwing the printer out and replacing it with a HP laser printer. Not likely I will go back to Canon in the forseeable future.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.