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MP830 printhead error message

Maryruthmarks
Apprentice

After I put in a large black cartridge in my MP830 printer, it comes up with a message saying 

"The type of printhead is incorrect.  Install the correct print head"

 

I did nothing different except put in new black ink cartridge (small one) then needed the large one done and had to wait for a delivery from Staples for the larger cartridge.  So installed large black cartridge and error message as above.

 

I have removed the printhead and reinstalled it according to Karl1, product expert, have turned it on and off; repeated the printhead reinstall and same message as in paragraph 1.

 

New printheads are $249 which is ridiculous and all this seems to be a problem with others with this product.  

 

Help please. 

20 REPLIES 20

No Michael, why don't you try the Contact Us link? It's bogus, first with Canon stating they will NOT give telephone support for my MP830 printer/scanner and then by referring me to some lame support notes, that don't help at all! Everyone on this page has tried ink fixes without results. It's NOT an ink or head problem. It has to be that older Canon printers don't work with Windows 10. So I, like the rest of people here, am going to throw away this junk and go buy an Epson or HP.
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