MP620 printer does not print data from spreadsheet, pdf file or email. I only see the gridlines.

[AWD2010]

When I print a spreadsheet pdf file or email, only the gridlines appear. I cannot see any thing that would be printed in black ink.

[Patrick · Accepted solution]

Hi AWD2010,

First, please make sure that the ink tanks are installed in the printer correctly and are in the correct order.  The order from left to right is as follows:

CLI-221BK
CLI-221M
CLI-221Y
PGI-220PGBK
CLI-221C

Next, a test of the printer should be performed.  This will tell us if the printer is working correctly.  To do this, please load letter-sized paper in the PIXMA MP620 and follow these steps:

1.  Press <HOME>.

2.  Rotate the menu to Settings and press <OK>.

3.  Press <OK> on Maintenance.

4.  Press <OK> on Nozzle Check Pattern.

5.  Press <OK> on Yes.

The Nozzle Check will print.  Please compare your printout to the example that has been attached to the bottom of this post.  If they differ, please perform a few printhead cleanings.

To perform cleanings, please follow these steps:

1.  Press <HOME>.

2.  Rotate the menu to Settings and press <OK>.

3.  Press <OK> on Maintenance.

4.  Press <OK> on Cleaning.

5.  Press <OK> on Yes.

After a few cleanings, please print another Nozzle Check.

Does the Nozzle Check print correctly?