09-29-2019
01:23 PM
- last edited on
10-04-2019
09:17 AM
by
Danny
Hi
Ive had this printer a while and been through a couple of print heads and always managed to solve the issues
This time Ive been printing with no problems then the pgbk ink ran out so i replaced it first couple of prints fine then all of a sudden every print is missing alternative lines I printed the test print and ill upload PGBK fine the first blue missing every other line the next 2 blues perfect the first red same as the first blue then perfect then the yellow same as the first blue and first red
Tis is not a blockage issue
Please help
[Image rotated to show it right side up]
09-30-2019 02:16 PM
Hi ingleberry,
Please try cleaning the timing strip/encoder using the article below. The article is for a different printer, but the steps are similar:
https://support.usa.canon.com/kb/index?page=content&id=ART142447
10-03-2019 07:22 PM
Hi
Thanx for the reply I havent tried cleaning the strip yet because the new ink i bought ran out during the 100th deep clean lol
However when I checked the strip I did notice some ink splaters and spots on the right side so I will try to clean it in the next couple of days
I will let you know how I get On
Thanx so much for the advice
Kind regards
Matt
10-03-2019
09:26 PM
- last edited on
10-04-2019
09:17 AM
by
Danny
Hi again
I will say before I try this that the image i uploaded is on its side [We've corrected it!]
the lines missing are horizontal the solution you have suggested seems like it might solve an issue if the missing lines were verticle but I will give it a try but please if there is a simiar solution for this let me know
Kind regards
Matt
10-04-2019 03:15 PM
Hello.
You would normally perform cleanings or deep cleanings in the maintenance menu to try and clear up the horizontal lines that are appearing. If the issue still persists after cleanings have been done, please check your local listings for any repair shops in your area that might be able to examine the unit.
10-07-2019 02:11 PM
Hi
Ive tried cleans, deep cleans head alignment it is obviously not a blockage as the missing line are too regular this has to be a software or firmware issue probly because i am refilling cartridges and canon dosent like people doing that
Take a look at the image those missing lines are not random
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