PIXMA TR8520 consistently skips lines prints 3 skips 3 ... word and excel documents

[RobertG]

My TR8520 printer just started skipping lines.  The printer itself is old, I think cannon sent it to me to replace my ancient one when I had problems with it.  I have no documentation to register the TR8520.  Something changed.

Any ideas?  The ink cartridges are ok.  I've tried reloading the Cannon software; nothing works to fix this problem.  It produces copies with out a problem.  Just printing is a problem.  I've tried to contact Cannon Support but all I get is an AI robot.

Could there be a software issue?   I'm not certain of the software I should be using.  I'm running Windows 10 my desktop is old.  However, the same results occur from my remote laptop which is more up-to-date, I think.

[Patrick]

Hi RobertG,

Please print a test page with your PIXMA TR8520.  Please follow the steps on this page to perform this:

https://ij.manual.canon/ij/webmanual/Manual/All/TR8500%20series/EN/UG/ug_m_01_02_c.html

Once it prints, please compare your printout with the example on this page:

https://ij.manual.canon/ij/webmanual/Manual/All/TR8500%20series/EN/UG/ug_m_01_03_c.html

Does your Nozzle check print correcty?

If not, your PIXMA TR8520 would require service.  You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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