Hi ohoffman,
We can see if there are files located in a folder called TWAIN 32 that may be causing a conflict with the scanning process. If there are, temporarily removing/relocating the files may resolve the issue you are experiencing. To do this, please follow these steps:
1. Go to Computer / My Computer and locate the C: drive, then double-click on it to open.
2. Locate the WINDOWS folder, then double-click to open it.
3. Locate the TWAIN_32 folder, then double-click to open it.
4. Inside of the TWAIN_32 folder, you will see a folder for your printer printer as well as a WIATWAIN.DS file. If there are other files in that folder, you will want to move them to another location (preferably, your Desktop) by doing the following:
4-1. Click on each of the other items in the folder other than the the WIATWAIN.DS file and your printer folder to select them. You will want to hold the the CTRL key on your keyboard while selecting each of the items until all of the items except for the two referenced above are selected. Please be sure to leave the WIATWAIN.DS file and the folder relating to your printer inside of the TWAIN_32 folder.
4-2. With all of the items you want to move selected, please go to the EDIT menu and select the CUT option.
4-3. Go to your Desktop and right-click your mouse in any blank area, then choose the PASTE option. The items you selected from the TWAIN_32 folder should appear on the Desktop.
5. Try to scan again.
If you still experience difficulty scanning, we ask that you please call or email us using one of the methods on the Contact Us page for further assistance.
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