01-13-2020 06:36 PM
I have installed drivers and still the scanner will not work and the MP Navigator is not working.
Solved! Go to Solution.
01-24-2020 09:10 AM
Apologize for the delay, I was away from my home. This worked, should have thought of it. Thank you so much for your help. Appreciated.
01-14-2020 09:57 AM
Greetings,
What drivers did you install?
I ask because there are no drivers for Mojave.. only High Sierra?
~Rick
Bay Area - CA
~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
01-14-2020 10:50 AM
01-14-2020 04:13 PM
Hello.
If OS 10.13 is installed on your computer, make sure that the latest CUPS printer driver [mcpd-mac-mg6200-16_20_0_0-ea21_3.dmg], Scanner driver [msd_-mac-mg6200-18_0_1b-ea11.dmg] and MP Navigator [mnve_5_0-mac-all-5_0_4-ea11.dmg] have been installed on the Mac. Then relaunch the MP Navigator and try scanning again.
01-15-2020 04:01 PM
01-16-2020 02:42 PM
Hello.
Please provide the exact error that appears when you attempt to open the MP Navigator program. Also, please confirm what exact version of OSX is on the Mac. To find the exact version, click the Apple and choose "About this Mac".
01-17-2020 10:27 AM
OS Version 10.13.6
Message is MP Navigaor EX quit unexpectedly. Here are some of the details
Process: MP Navigator EX 5.0 [802]
Path: /Applications/Canon Utilities/MP Navigator EX 5.0.app/Contents/MacOS/MP Navigator EX 5.0
Identifier: jp.co.canon.bj.printer.app.MPNEX501
Version: Version 5.0.1 (5.0.1)
Build Info: MP Navigator EX 5.0-1~1
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: MP Navigator EX 5.0 [802]
User ID: 501
Date/Time: 2020-01-17 09:25:54.557 -0600
OS Version: Mac OS X 10.13.6 (17G10021)
Report Version: 12
Anonymous UUID: 697A0191-6F1E-4E20-171F-D0A5261FBECB
Sleep/Wake UUID: C80D5F9B-F35C-4DBF-AE7B-56D96F289E60
Time Awake Since Boot: 990 seconds
Time Since Wake: 280 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [0]
01-22-2020 12:58 PM
Hi khoff21.
From your readout, the version of MP Navigator EX currently on your computer is 5.0.1. The latest version, 5.0.4, is available for download on the MG6220 Drivers & Downloads page, software tab. To ensure a clean installation, drag the MP Navigator EX folder from the Applications \ Canon Utilities folder to the trash, before installing the newer version.
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01-24-2020 09:10 AM
Apologize for the delay, I was away from my home. This worked, should have thought of it. Thank you so much for your help. Appreciated.
06-03-2021 06:38 PM
Can you help me? Running Apple OS 11.1, have a Canon MG6220 and my version of MP Navigator EX isn't supported so I can scan. Can you direct me to a link to a version of MP Navigator EX that I can install or another way to scan photos using the printer. Thanks in advance for your time.
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