One question I have is what OS are you using and have the printer installed under?
Or are you not able to scan using the printers control panel either?
If not, what happens when you press the scan button? Doesn an error message display?
Bay Area - CA
~R5C (22.214.171.124) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra
~ImageClass MF644Cdw ~Pixel6 ~6D2 (v1.1.1) retiring