MG5650 Orange alarm light on, not flashing, no error displayed.

[Seiree]

Hello, I would like to ask assistance with a problem my brand new MG5650 printer is having. I managed to correctly print a test page after setting it up and then followed the instructions to turn it off. The next day I tried printing something and the orange alarm light turned on when I pressed the power button.

The power button also stays on, but the LCD display doesn't turn on and it doesn't show any error. The printer doesn't make any powering up sounds either. 

I tried plugging it into all the different outlets in my house thinking that might be the problem to no avail. 

At one point it did turn on and I managed to print that one document, but now it's doing it again and I can't find anybody else with this error. 

I would aprieciate some help with it before returning it to the store.

Thank you.

[MIMI0411]

Agreed!  Finally (after months) received an e-mail response to my error stating that canon do not support my model in the U.S. 😳  Never ever again will I buy ANY canon products!!! 

[James_C]

Welcome to The Canon Forums!

We appreciate your participation, though we need to let you know that your product MG5650 appears to be a model that is not supported by our team here at Canon USA. While the community is welcome to chime in, the Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.