Mine just went out yesterday.
I find it interesting that this thread is a year old, yet Canon has posted nothing beyond the original response two days after the thread started.
Their printers are suddenly failing and people have been trading info on which brand to switch to on Canon's own forum, but they aren't going to respond?
My guess is that either they have no clue whatsoever what the problem is, or they've decided its more cost effective to get whatever revenue they can from the product line and redesign the flaw out of future models. Neither one is good for them long-term. I'm betting some 3rd-party supplier/assembler isn't meeting their quality requirements and they're finding out about it from their customers. Again, bad for them.
If they know what the issue is, maybe try something like this:
"We're sorry you're having issues with our product. The problem is (x), and needs to be repaired by our technicians. We can repair this issue if you will send the item in; repair would cost (y), and you would be responsible for shipping. We understand that, given the age of your product, this might not be the most desirable option for you. If you would rather replace the printer, we would value keeping you as a customer and would like to offer (cost of repair "y" & shipping) off the purchase of any one of our other printers, in addition to any current discounts. Please provide (proof of ownership/purchase) and we will give you a coupon for this discount."
My hope is that they're contacting people offline and offering something along those lines, but they still ought to address the issue in this thread to clue the rest of us in. Or they might just not moderate their forums that well to keep track of ongoing/persistent issues. Then why have a support forum?
It could be, too, that this is a problem caused by the consumer. Maybe off-brand inks (hey, I'm honest) cause the print head to wear out prematurely, or don't flow properly through the components, stick to them, etc. We were all warned, right? If that's the case:
"We have found this issue to be caused by using inks other than those recommended in your owner's manual. This risk is mentioned in your owners manual on page (x). You will need to replace (y) to fix the issue. etc. etc."
However, if they don't know what the issue is, we're probably all better off switching brands anyway.
P.S. - I switched to Canon because my multifunction Brother had gone out and Canon had great reviews for quality. So far, this printer has been amazing and has performed strongly with excellent quality. I'm very surprised to see Canon drop the ball on this.
