MG5220 printer offline

[amyp]

Hello,

I am using windows 8.1. My printer is displaying "printer offline" status and it clearly is not. I have checked to see if it the "use printer offline" mode was checked and it is unchecked.

I downloaded and installed the recommended drivers according to your support site. This was able to happen and the printer was recognized.

I have unplugged and plugged, powered on, powered off. Not sure where to go from here. Unsure if I have the software CD anymore if it is necessary. Thanks.

Amy

[Michael]

Hello.

If the issue persists after the drivers have been reinstalled, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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