03-25-2015 07:12 PM - edited 03-25-2015 07:21 PM
I have a Canon MG3222 that has stopped printing properly. I have run cleaning, nozzle check, deep cleaning, printer head alignment, bottom plate cleaning and roller cleaning...I have replaced the ink cartridges, both black and color...and re-ran all the maintenance again, and again, and AGAIN!!! and still there is a problem. Lines seem to overlap, there seems to be characters that double image print, everything is askew. I have tried printing from a variety of documents and even from the internet. Additonally, I have tried to scan/copy an item to print and the same issue happens, so it is not a file problem, it is most definitely a printer problem. I know this wasn't a very expensive printer, but I have only had it for about a year and am very disappointed and frustrated that it is not working. Can anyone with Canon help me fix this? Thanks.
03-31-2015 12:50 AM
Hi codivegirl,
If the troubleshooting steps that you performed did not resolve the issue the printer is experiencing, it will require servicing. We have several servicing options available to you; please call or email us using one of the methods on the Contact Us page for further assistance.
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.