MG3200 copier skips printing every other line horizontally

[GeorgiaAdobe]

Our MG3200 copier ( & mg2100 )  skips printing every other line horizontally. 

Example :

line of type or photo very clear

line of white space

back to line of type or photo very clear

line of white space

This repeats to the end of printing !

Could you suggest a fix please, as that both printers from multiple materials are doing this ?

(Note: all is said to be trouble free according to troubleshooter and cartridges are installed properly + all has been cleaned 3 times using the incorporated canon tool )

Thank You.

[Danny]

Hi, GeorgiaAdobe!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer and what applications you're trying to print from. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[GeorgiaAdobe]

Hi Danny,

Were on Windows 7 printing from several programs including, but not limited to :

notepad

Publishers 98 upgrade

word

paint

canon trouble-shooter, tester, cleaner etc.

& Archicad 16

All are now & suddenly skipping every other line.

Per the troubleshooter guide, we enabled line by line printing also, which Did Not improve the output, either.

Thanks

[Ramona]

Hi GeorgiaAdobe,

Performing a print head alignment should resolve the alignment issue the printers are experiencing.  To align the print head, please follow the steps located at the link below:

Print Head Alignment

Please note that the steps at the above link can be used for both of your printers.

Hope this helps!

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.

[GeorgiaAdobe]

I'm sorry to report that the nozzles are still stopped up.and the cleaning process suggested earlier did not work on either machine.