MG3022 Pixma stops printing the top half of the word after about page 5

[rmandree]

When I attempt to print a document, the first 5 pages come out fine, then the print either gets cut in half with either the top portion or the bottom portion cut-off--almost fading away.  If I start printing immediately after, the first few pages are ok, then the same thing happens.  I tried cleaning and deep cleaning, aligning print head, printing test page, etc., but everything looks perfect.  Any suggestions are much appreciated.

Thank you,

Ryan

[Patrick]

Hi rmandree,

Based on your description of the issue, it would appear as though the encoder/timing strip in your PIXMA MG3022 is dirty or smudged and would need to be cleaned.  To clean the encoder/timing strip, please follow the steps outlined in the following Knowledgebase Article available from Canon's web site (the article is for a different unit, but the steps are the same):

https://support.usa.canon.com/kb/index?page=content&id=ART164472

After cleaning, please attempt to print again.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI