cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

MG2520 cannot communicate with scanner

macuser_987
Apprentice

Hi Team,

I kept on getting the following error msg while trying to print/scan on mg2520 on a macbook pro with Big Sur 11.2

Cannot communicate with scanner for these reasons:

- Scanner is turned off.

- (If using Wired LAN connection) It is disconnected from Wired LAN.

- (If using wireless LAN connection) Signal strength is poor due to obstructions.

- (If using USB connection) USB cable is disconnected.

 

Please check and try again.

Screen Shot 2022-04-09 at 16.44.58.png

 

I've tried unplugging, restarting on both ends. Also tried downloading the drivers for big sur but it doesn't seem to have any on the usa.canon.com website as of now(2022-04-09) so I tried downloading the catalina ones but nothing seem to help. appreciate any insights! 

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi macuser_987,

Please turn your PIXMA MG2520 on and have the USB cable connected, then follow these steps:

1.  Click on the Apple in the upper left corner and then System Preferences.

2.  Click on Printers & Scanners.

3.  Click on the MG2500 that is listed on the left side and then click on the [-] at the bottom.

4.  Disconnect the USB cable.

5.  Click the [+] in the bottom left  The Add Printer window will open.

6.  Reconnect the USB cable.

7.  Click one time on the Canon MG2500 series that appears.

8.  Click Add in the lower right corner.

Once your PIXMA MG2520 has been re-added, please attempt to print then attempt to scan.

 

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Announcements
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.