My family bought me a printer 3 months ago and i can't get it to scan with the online software.
It prints with MS Paint (From scanner or camera option) and i was able to do test prints but it won't respond to the IJ scan utility.
I tried reinstalling it multiple times, didn't work. I even reinstalled windows still, wasn't working, i even disabled my antivirus ( web root secure) but the printer was not affected by it in any way shape or form... AND I don't have any MSN files,
I'm using Windows 10 and this is getting REALLY frustrating since there are some forum posts about this but no one has given a normal answer to how to solve this problem and i don't want to get stuck with this...
Is there any option to download the older software versions? Because the new one is useless...
Thanks,
Alice
