11-02-2020 04:06 PM
I have a brand new Pixma TS9120. I am trying to connect using a Lenovo P51s running Windows 10.
The printer is successfully connected to wifi, but will not show up when I try to add a printer through the control panel.
I have installed the printer drivers manually using the canon website. Sometimes it works and I can print temporarily.. more often, the printer connects while the drivers are being installed, then it immediately shows up as offline.
I have also tried the direct print method. This does show up within the control panel, but then the printer is listed as not having a driver installed... There seems to be no way to direct it to the correct driver, which has infact been installed a number of times now.
In short, will likely be returning this printer if there is no easy/quick fix - can anyone help me?!
12-02-2020 04:22 PM
Hi tthornton,
Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:
https://mycanon.usa.canon.com
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
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EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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