06-17-2023 05:45 PM
The printer gives me an error message saying, "Support 5B00 A Printer Error has occurred. See the manual and contact the service center. The Green light and the alarm light alternately blink.
I changed both cartridges. I even tried to clean the print head/cartridge area with isopropyl rubbing alcohol.
I'm still getting this same error message. What can I do?
What can I do?
When I checked the manual,
https://ij.manual.canon/ij/webmanual/Manual/W/MG2500%20series/EN/CNT/Top.html
06-18-2023 11:23 AM
Greetings,
This error typically indicates the Waste Ink Collection Pad is full. This is not a user replaceable part. If you have a printer repair shop nearby you can investigate repair. If you do not, the cost to repair, and ship will exceed the replacement cost. My recommendation: its time for a new printer.
~Rick
Bay Area - CA
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06-30-2023 12:29 PM
Thank you for replying. I'll investigate with a repair shop first.
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