Showing results for 
Show  only  | Search instead for 
Did you mean: 

Canon Pixma MG2500 will not print -- error message Support 5B00


The printer gives me an error message saying, "Support 5B00 A Printer Error has occurred.  See the manual and contact the service center.  The Green light and the alarm light alternately blink.

I changed both cartridges.  I even tried to clean the print head/cartridge area with isopropyl rubbing alcohol.

I'm still getting this same error message.  What can I do?

What can I do?

When I checked the manual,



This error typically indicates the Waste Ink Collection Pad is full.  This is not a user replaceable part.  If you have a printer repair shop nearby you can investigate repair.  If you do not, the cost to repair, and ship will exceed the replacement cost.  My recommendation: its time for a new printer.

Bay Area - CA

~R5 C ( ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10

~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw ~Pixel 8 ~CarePaks Are Worth It

Thank you for replying.  I'll investigate with a repair shop first.

Enter for a chance to win