Hello Team,
I have brand new pro-1100, I started the installation, plug the ink, put ON followed the instructions.
next step to add the printer head into printer but the the printer head did not move to the maintenance position,
printer head stays at the parking position, have never moved to the maintenance position, I turned OFF and tried again, now display "Support Code 1881" which means that the head is not installed properly. This message should not even appear, because the setup was not started, and obviously the head is not installed. When I raise the top cover, as advice by the message, nothing happens, the head compartment is still collected, not allowing to do anything. There is no button to delete this message and continue the normal setup.
Any idea?
