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imagePROGRAF TM-305 MFP Z36 drivers can't find printer

pconchas
Apprentice

I have a client where we need to set up a TM305 Z36 printer on a windows 11. 

I can ping, access the UI, but when I run the drivers, and it searches for a printer, nothing pops up. The printer is networked as many others use it in the building.

1 ACCEPTED SOLUTION

Accepted Solutions

I did another check and it was a PC hardware issue. The TM305 does not support ARM-based/SnapDragon processors so it was not installing the drivers.

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3 REPLIES 3

Sonya1
Product Expert
Product Expert

Hi pconchas,

If the setup wizard doesn't find the imagePROGRAF TM-305, please ensure the Windows 11 PC is on the same segment of the network as the printer. If the TM-305 and Windows 11 PC are on the same segment, please ensure your firewall or antivirus software is not blocking the printer. I hope this is helpful.

I did another check and it was a PC hardware issue. The TM305 does not support ARM-based/SnapDragon processors so it was not installing the drivers.

Alexgru
Apprentice

Can you send me that driver? I'm been trying to download the driver from Canon website but is not working for some reason.

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