Hi nphannon,
Please connect the USB cable to a different USB port on the computer and attempt to scan.
If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer.
Please attempt to scan using the IJ Scan Utility. Do you get an error? What error appears?
Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:
http://Canon.us/ContactCF
