Showing results for 
Show  only  | Search instead for 
Did you mean: 

MG 6320 is printing but not scanning


MG 6320 is printing but not scanning. Running Mac Sierra. Tried to uninstall and reinstall Canon drives but didn't fix the issue.  Printer connected via USB. 


Product Expert
Product Expert

Hi nphannon,


Please connect the USB cable to a different USB port on the computer and attempt to scan.


If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer.


Please attempt to scan using the IJ Scan Utility.  Do you get an error?  What error appears?


Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:



Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Enter for a chance to win