06-23-2017 08:57 PM
My printer is functioning but won't transfer images to the PC or USB.
Please advise.
06-24-2017 04:29 AM
Hi SunriseBoy,
Based on what you described, It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:
http://Canon.us/ContactLI
06-24-2017 06:52 AM
06-24-2017 09:41 AM
Hi SunriseBoy!
Just in case someone else comes along and has the same problem you did, would you mind letting us know how you solved your problem?
Thanks!
06-24-2017 06:12 PM
Yeah, Stephen, here are the two things I did. One was by MagicNettle:
I own a MG5650 and I had this problem too, but then I found a solution.
All I did was run the CD-ROM that came with the printer, then pressed CHANGE METHOD.
I had ticked the box where it said connect with LAN etc. from before, but then I changed it to connect with USB, the lower one.
I then did the normal settings on the printer when you start to scan (from the home screen ya know), and it worked!
I hope this helped somehow, like it did for me.
Best of luck!
------------------------------------------------------------------------------------------------------------------------
Then this other one who didn't put their name to it:-
Been having a tinker with the scanner and ....... it worked, I scanned a document to my pc and here`s how ........
Put the document to be scanned to you PC on the platen and close the lid
From the home screen on printer,
1. Select `COPY`
2. Select `PREVIEW` .. the first button of 3 under screen.... the scanner will start scanning, and then when it`s finished
3. Select `HOME`` ... the button next to the power switch
4. Select `SCAN`
5. Select `Save/Forward` ... the first button of 3 under screen.
On the printer screen you should see `Forward scanned data to a PC`
6. Select OK button
Highlighted on the screen will be ` Local (USB)`
7. Select OK button
Highlighted on the screen will be `Doc Type -Auto scan`
8. Select either the `COLOUR` button ( If you want a colour scan ) or `BLACK` button ( If you want a black scan )
It should now be scanning your document and then transfering the image to your computer.
Seems a bit long winded I know, if someone has a better way please let us know.
Hope this Helps.
07/01/2024: New firmware updates are available.
06/06/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.4.0
Speedlite EL-5 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.1.0
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.