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ix6820 - Printing 11x17 - Error - Wrong Paper Size

tomme01
Apprentice

Hello,

 

Just bought an ix6820 Pixima and when I try to print 11x17 it pulls the paper through and doesnt print. The the orange lgiht flashes twice indicating the wrong paper size. I assured the the image is set up with an artboad of 11x17. I am using 11x17 paper. I am using Adobe Illustratror but I tried printing from Acrobat and the Cannon Easy Print software. I am on a MAC with OS 11 Big Sur. I am not sure why this is happening. Any helpw ould be appreciated.

 

Tom Patterson

 

 

 

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi Tom Patterson,

 

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com



 

 

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