07-12-2017 07:24 AM
Every time I scan a page I get a black line ,about half an inch wide, down the left side of the page. It doesn't seem to matter what size page I scan.
Can anyone suggest a cure?
07-12-2017 09:05 AM
Hi Bird9449,
Let's clean the Platen Glass and Document Cover to resolve the issue. Please see the attachement to this message for details.
If you continue to have difficulties, please contact our support group using the following link:http://Canon.us/ContactLI
05/13/2026: New firmware updates are available.
EOS R3 - Version 2.1.0
EOS R1 - Version 1.3.0
EOS R5 Mark II - Version 1.3.0
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EOS R10 - Version 1.8.0
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EOS R7 - Version 1.8.0
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10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
