MG 5422 Printer Support Code 1681

[MeDo2]

My printer is not new - I have changed ink tanks many times over the years.  I am now getting this Support Code 1681 error.  The code would indicate I'm using the wrong ink tank.  I have replaced all tanks and still have the same error code.  The one tank that is consistently singled as wrong is my small black #251.  What's wrong? 

[shadowsports]

Greetings,

Usually this error means you have 2 of the same ink colors installed.

[MeDo2]

Thank you for your response - all cassettes are as they should be, no duplicates!

[Patrick]

Hi MeDo2,

If all of the ink tanks are new and the error persists, it would appear that your PIXMA MG5422 would require service.  You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002.  They're available weekdays and Saturdays after 9 AM ET (6 AM PT). Let them know you have been working with technical support and the Canon Upgrade Program was offered.