MG-3022 Scan error code 5,157,69

[Mogdragon]

PIXMA MG-3022   

I am trying to use the scan feature and keep getting this Code 5,157,69.  Any suggestions??  I have downloaded and updated the drivers and that hasn't helped.

[shadowsports]

Greetings,

Can you please describe your environment and use case?

MG3022 installed under "?" which OS?

Connected how?

Please provide the driver (and version) you have tried or installed.

Are you connecting to any type of VPN?

Are you using any antivirus software?

The more information you provide, the easier ot will be for us to try and help.

[Mogdragon]

Sorry for the late response.  Life got in the way!

This is what I know...

MG3022 installed under "?" which OS?   Windows 10 not sure if it's 32 or 64 bit.

Connected how? Connected directly.  No wireless.

Please provide the driver (and version) you have tried or installed.  Not sure about the drivers.  I did go back to the Canon site and downloaded this:  win-mg3000-1_0-n_jucd.exe  MG3000 series Full Driver & Software Package (Windows) July 2016 update.

Are you connecting to any type of VPN?  No

Are you using any antivirus software?  I use Microsoft Essentials and Malwarebytes.

[Patrick]

Hi Mogdragon,

Reinstalling will resolve this issue.  To do this, please disconnect the USB cable and then follow these steps:

 1.  Press the Windows key on your keyboard and the letter R, then let both go.

 2.  In the Run window, please type CONTROL PANEL and click OK.

 3.  Click on View devices and printers (or Devices and printers, depending on your view).

 4.  Right click the Canon MG3000 series and left click on Remove device.  Repeat until all MG3000's are removed.

 5.  In the upper left corner, click on Control Panel (or the Back button).

 6.  In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

 7.  Click once on "MG3000 series MP Drivers" and then click Uninstall at the top.

 8.  Follow the on screen prompts to uninstall the driver.  When you click Complete,  the driver is uninstalled.

 9.  Once done, please reboot your computer.

When your computer restarts, we will reinstall:

 1.  Please use the following link:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-s...

 2.  Click the Select button next to "MMG3000 series MP Drivers Ver.1.03 (Windows)".

 3.  Click the Download button.  The drivers will download.

 4.  Once the download is complete, open your downloads folder.  To access this, press CTRL and J, then let both go.

 5.  Double click "mp68-win-mg3000-1_03-ea34_2.exe" to begin the installation.

 6.  Follow the on screen prompts to reinstall.

Once the installation has completed, please attempt to scan.

[Mogdragon]

Thanks for youir reply!  I will be trying this tonight!!