MG 2220 new cartridge not recognized

[italobarbiero]

I have an MG2220 giving me the error E15 with an old cartridge. I just purchased a new 241XL cartidge and after installing it, it keeps giving me the same error. I use Windows 10.

[italobarbiero]

Is there anybody who can help? I spent $35 in a new cartridge and Walmart don't want to give me my money back for it. While a new printer cost almost the same as the cartridge. Did I just threw $35 to the garbage?

[Tiffany]

Hi Italobarbiero,

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, contacting our US-based technical support team is the most efficient way to get these issues straightened out. They're standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[Patrick]

Hi Italobarbiero,

This message may be resolved by resetting the unit. Please follow these steps:

1. With PIXMA MG2220 powered on, open the cover. The ink will move to the replacement position.

2. Lower the cartridge locking lever on the black ink cartridge.

3. Slide the cartridge out of the holder towards you.

4. Lower the cartridge locking lever on the color ink cartridge.

5. Slide the cartridge out of the holder towards you.

6. Once both cartridges are removed, unplug the power to the printer (without turning it off).

7. Reconnect the power cord.

8. Turn your PIXMA MG2220 on.

9. Open the cover. The carriage that holds the ink will move to the left hand side.

10. Make sure the orange cap is off of the bottom of the black cartridge.

11. Slide the black cartridge into the printer.

12. Lift the cartridge locking lever up, a clicking noise should be heard.

13. Make sure the orange cap is off of the bottom of the color cartridge.

14. Slide the color cartridge into the printer.

15. Lift the cartridge locking lever, a clicking noise should be heard.

Close the cover. The printer should make some noise for a few moments, and then return to standby.

If the message persists, to clear the low ink warning message, press and hold down the <STOP/RESET> button for ten seconds, and then release it. This will disable the ink detection until that cartridge has been replaced.

If you continue to have difficulties, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

[gherson]

Thanks for that; your power reset technique fixed my problem.  (Repeated cartridge re-seats and power cycling wasn't enough.)  

When is a reset necessary after replacing an ink cartridge?