Issue with usb connection to TR4720 PRINTER

[DAWN65]

The unit will scan to windows 10,  but it keeps saying printer is not responding. We can't use unit with wireless,  must be usb. We have tried everything,  anyone else been able to resolve this issue? It's a new printer.  

[ArthurJ]

Hi,

When you added the printer to your Windows 10 computer, did you install the driver from the Canon website, or go into printers and scanners and select Add Printer? 

Also, if you would like to resolve this issue in real time, I recommend reaching out to Canon support for real time support. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.