12-17-2021 11:48 AM
Bought this printer and can't get it to install in Windows 11 via USB. Install process says that the "printer is detected" then just sits there until it says "printer not detected". "Try unplugging and reinserting cable, restart computer, etc."...nothing works. "Support" said its a Dell issue, that my ports aren't working properly on my brand new Alienware i7 that has 3 other fully functioning printers currently connected to it. They were absolutely no help beyond telling me to plug it in again and restart my computer. Wouldn't even admit that it could be a software/driver compatibility issue with Windows 11. When will an official Windows 11 driver come out for this product?
Solved! Go to Solution.
05-05-2022 11:56 AM
ok got this one finally figured out and created my own workaround. The windows 11 driver still refuses to install but if when the driver installation detects the printer and then fails 2 mins later you simply cancel the installation. Then go
1) using winrar or some other zip utility uncompress the exe file into a directory.
2) go to control panel add devices and printers and manually add a printer
3) don't let it search for your printer just manually add a cannon pixma ip8720 printer
4) say have disk and go add the driver manually yourself selecting the newly created directory. (note I didn't have to do this as the driver was there now from the failed install but if not this should simply select the driver)
5) printer installed now you should be able to say print test page.
6) if you want all the apps rerun the exe full package installation again but do not select the first box which is driver install. - It still fails to work. just install all the software components after the driver install
7) done. Of course this is a Dell or Microsoft problem right? at least that is what support tells you but this kind of proves all theories wrong. It's not your USB port. it's not the PC it is the application and how it detects the printer or whatever it is doing and this proves it and fixes the issue.
02-24-2023 04:06 PM
The BLK cartrage that you sent me doesnt beep like the others when I put it in the printer and the printer set up never moves past the screen where it tells you to put in the ink cartridges. Do you think this is why the driver will not install or connect to my network? the printer is literally directly connected with a lan cable.... right now it is a 200 dollar brick wasting my time and my space for absolutely nothing and your own cartridges don't work in it.
12-06-2023 02:43 PM
I just got my new IP8720 to install wirelessly thru the usb connection by deleting the printer pass key (which is the serial number on the back of the printer). It appears that Canon released firmware that added this password for the printer and that is the additional step that my Deco M9 mesh wifi system got hung up on... I had the MX922 before and compared all network settings between the two printers and that's the only difference. The MX922 worked fine with my Deco system I bought in 2020. So having a separate 2.4GHz SSID is not necessarily for the IP8720. I started with IJNetwork app connection with USB connected and entered printer and router passwords when prompted. I went into the printer settings on my PC and unchecked the password option for the printer. Then I redid install with usb connected and pick wireless and dedicated a node for connection (don't remember exact wording) and completed install. Then unplugged usb and my PC and android phone can now see my printer! I did research and struggle for a day, but this was my final solution! Hope this helps. It's producing awesome xmas cards on Lustre paper!
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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