Greetings,
Brand new, unopened printer? Sounds like a malfunction.
Start by removing a reseating the cartridge. Using the startdard installion procedure for the one cartridge.
If this doesn't help, bring the cartridge back to the retailer or request a mail order replacement.
The ink-level feature and allowing the printer to detect "genuine OEM Inks" can be re-enabled.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
