IJ Preview Problem Dropping data

[rapsmith]

When I use the IJ Preview function, it is using some of the print data and displaying incomplete pages. It was working properly until two days ago. I a using an HP laptop with Windows 10 and FireFox and trying to print to a PIXMA MX922. Problem is definitely in the IJ Preview software.

[ArthurJ]

Hi rapsmith,

Please open the control panel on your computer and select "view devices and printers. From there remove the MX922 printer and then restart your computer.

Once the computer is restarted, click the link below to download and reinstall the printer driver.

mp68-win-mx920-1_01-ea32_2.exe

After the printer driver is reinstalled, try to print again. Does the same issue happen? If it does, try another Internet browser and then print again.

We look forward to your reply.