07-01-2024
04:08 PM
- last edited on
07-03-2024
08:42 PM
by
Tiffany
07-03-2024 10:08 AM
Thanks for joining the conversation, resawd21!
So that the Community can help you better, we need to know which Canon printer model you have, exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof), and which applications you're trying to print from. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
07-03-2024 08:33 PM
Using an HP computer with W10 operating system. Printer being used is a Canon TR8520.
07-03-2024 12:34 PM
Does the .tiff file open correctly on your computer? If so, the printer doesn't care what kind of file it is.
The computer is not sending the actual .tiff file ( or .jpeg or whatever) to the printer. Translating a file to something the printer understands is the function of the printer driver installed on the computer.
Do other image files, .tiff or otherwise, print correctly?
07-03-2024 08:39 PM
TIFF files open for viewing with no problem. I downloaded several pics, some TIFF and some not. I tried printing them onEasy Photo Print Editor. The non TIFF's printed fine but the TIFF's would not even show up in the Editor.
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