02-05-2014 11:55 AM
02-07-2014 08:59 PM
Hello cdobbs442,
Please make sure the orange protective packaging tape has been removed from the ink cartridges.
If so, please check out a few of the procedures on the following link:
If the issue persists, please visit the following link to reach our technical support via email or phone for further assistance: Contact Us.
Thanks!
11/20/2025: New firmware updates are available.
EOS R6 Mark III - Version 1.0.1
EOS R5 Mark II - Version 1.2.0
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PowerShot SX740 HS - Version 1.0.2
10/15/2025: New firmware updates are available.
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07/24/2025: New firmware updates are available.
07/23/2025: New firmware updates are available.
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