I have Cannon Pixma-will print but not scan- help please

[mj228]

I have a Cannon Pixma which will print but not scan.  I am so confused and need help. The error is sayying :

"Cannot communicate with scanner for these reasons:

1. scanner turned off

2. USB cable bot connected

CODE: 5,156,69 

USB cable is connected - it prints.

Is this a common problem with Cannon ???

Is there a way to be able to use this scanner or do I need to get another brand?

[Danny]

Hi, mj228!

So that the Community can help you better, we will need to know exactly which Canon printer model you're using, along with the operating system on your computer (Windows or Mac OS X, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/Canon-Support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[Terrie]

I had this problem for days, with Pixma MX475, I installed the updated drivers from Canon Global Support. Made that printer the default printer. Restarted PC. When I wanted to use the IJ utility, I clicked on the dropdaown box and found two options, one for my printer and one for my printer followed by network, I highlighted the one with network and it worked. Hope this solves it for someone.

[Terrie]

If my last suggestion doesn't work for you try downloading the Canon IJ network tool