05-22-2013 11:24 PM
05-23-2013 08:53 AM
Hi mlhghdvr1!
So that the Community can help you better, we will need to know any error messages you're getting, and the Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x). We also need to know how you're connecting your device to your computer (USB, or networked via Wi-Fi or ethernet). Any other details you'd like to give will only help the Community better understand your issue! Thanks and have a great day!
05-31-2013 03:08 PM
I am using Windows 8. works fine with Windows 7 or XP. Cannot get it to work on Windows 8. Connecting with USB.
06-02-2013 12:27 PM
Hello.
Please download the latest Windows 8 drivers from our website. You can visit the following link to download the drivers:
If these troubleshooting steps do not work, feel free to call us at 1-800-OKCANON.
09/26/2023: New firmware updates are available.
CN-E45-135mm T 2.4 L F - Version 1.4.0
EOS 1DX Mark III - Version 1.8.0
EOS R6 Mark II - Version 1.2.0
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
PowerShot Elph 360HS - Version 1.1.0.0
PowerShot SX420 IS - Version 1.1.0.0
PowerShot 620 HS - Version 1.1.0.0
PowerShot SX720 HS - Version 1.1.0.0
PowerShot G1X Mark III - Version 1.1.0.0
PowerShot G7X Mark II - Version 1.2.0.0
PowerShot G9X Mark II - Version 1.1.0.0
03/30/2023: New firmware updates are available.
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.