04-25-2026 10:51 AM
04-25-2026 10:54 AM
Thanks for joining the conversation, Wyoranch!
So that we can better help you, please let us know more about the part that came loose, and if you could include a photo of it, that would be great!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
04-25-2026 11:54 AM - edited 04-25-2026 11:54 AM
This video shows the inside of your printer hopefully it shows your part in the proper place.
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