I beleive I was just scammed from your website as I was trying to install my cannon printer.

[colem4]

I was trying to install my cannon computer.  Setup instructions told me to go to scam site link removed I did and went to install the software, i was unable to do so and I got a popup message telling me not to try again but to call scam info removed which i did and they wanted to access my computer to help me, which they did.  They told me i had foreign people logging into my computer ID and they needed to install an ID blocker before they could install my printer charged me 349.00.  I has a feeling but didn't follow through with hanging up on them.  I needed my printer installed which they did help with.   Check your website, someone is using it to send people to this scammer.  he called me back from scam info removed.   and invoiced me from scam info removed

[Tiffany]

Hi. The link you typed is incorrect. It should be https://ij.start.canon/TS6420 You typed tj and not ij. This was not our Canon USA technical support. We're removing your incorrect information here on the forum. 

[colem4]

sorry removing scam link so no one uses in error

[brianwade]

I had a similar experience today 

contacted by soho assist after using the online canon assistant 

took my phone number and called me

he said he had identified malware on my mac

wanted to sell me a software product 

[Stephen]

Canon support is done by Canon, not someone else. Emails are from @cits.canon.com, not Gmail. Our support will literally never reach out to you. They are far too busy for that.

The install site (from the leaflet) is https://ij.start.canon

Please note not canon.com, not cannon it's https://ij.start.canon

ALSO, Canon support does not sell any software. We don't do virus scanning or check for malware or any of that nonsense. We support Canon products sold for use in the United States ONLY.

[brianwade]

So

who was he and how did he intercept your online chat?

[Stephen]

You weren't on our site. We don't have chat on that site. If you tap the link I provided above, you'll see that.

If you searched for the site via Google or Microsoft/Bing, or misspelled any part of the link, you can end up in the wrong place. 

[Pandi]

It's June 2026, more than two years since your complaint about receiving spyware or spamware while trying to download a driver direct with Canon. I wanted to report that something very similar happened to me while downloading the Pixma Pro-100 driver for Macbook today. I received a message from "Apple" that a "suspicious charge was pending" and that I needed to call their number. This happened the exact moment I tried to install the driver (which was unsuccessful). I just opted to have a direct USB connection to the printer in order to print. I believe Canon has been aware of the issue and has done nothing to remedy it (at best), or has perhaps facilitated in the spamming knowingly (at worst). Not cool. If you're reading this thread because something similar happened to you, perhaps it's time to start reporting Canon. 

[jrhoffman75]

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@Pandi wrote:

It's June 2026, more than two years since your complaint about receiving spyware or spamware while trying to download a driver direct with Canon. I wanted to report that something very similar happened to me while downloading the Pixma Pro-100 driver for Macbook today. I received a message from "Apple" that a "suspicious charge was pending" and that I needed to call their number. This happened the exact moment I tried to install the driver (which was unsuccessful). I just opted to have a direct USB connection to the printer in order to print. I believe Canon has been aware of the issue and has done nothing to remedy it (at best), or has perhaps facilitated in the spamming knowingly (at worst). Not cool. If you're reading this thread because something similar happened to you, perhaps it's time to start reporting Canon. 

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If you didn't install the Canon IJ Series driver which would be the one identified as Recommended:

you are most likely using the Apple AirPrint driver, so you are missing the important features of the Pro-100.

What do you see when you go to Printers & Scanners?

Give canon support a call at 1-800-OK-CANON.