How to set up my scanner?

[Jehday14]

I already install the cd in my Mac but still not working. Please help me. Thank you

[Ramona]

Hi Jehday14,

To try and resolve the error, please follow these steps:

1.  Please remove any physical objects that may be in front of the paper feed tray and preventing it from opening all of the way, then turn OFF and back ON the printer and try printing again.

2.  With a flashlight or other bright light, please check the paper feed area of the printer and verify that there are no paper jams or obstructions in the printer that may be causing the error.  

3.  Look inside of the printer where the inks are located and ensure that there are no obstructions in there that may be causing the print head not to move freely.  

4.  Remove and reseat all of the ink tanks and print head in the printer.  

5.  Unplug the power cord from the back of the printer and leave it out for at least 10 minutes, then plug it back in and turn it back on.  

If the error remains after following the steps above, the printer will require servicing.  Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.

[ccleverly]

Hello I have a new laptop a HP with windows 10 and I'm trying to get my Canon MG5220 printer /scaner to work on the laptop ! i have the driver that come with the printer and i down loaded it , the printer works but the scaner will not work ! I get a message the says that it will not work on the 3.0 window becouse it is for like the 2 something windows i have been trying for about 2.5 hrs now to get itto work . Is there a new driveri can down load or a way to make this thing work right ? I also have a Canon i9900 with  the driver that come with it , so i am thinking i will have trouble with it to !  Any Ideas on what to do ?

                                                                                                        Thank You ;

                                                                                                         Chuck Cleverly

[Patrick]

Hi ccleverly,

To install your PIXMA MG5220 on your Windows 10 computer, please follow these steps:

 1.  Visit Canon's website at: http://usa.canon.com/support

 2.  Type PIXMA MG5220 in the "Enter a Model Name" box.

 3.  Under Recommended Downloads, click the Select button next to the MG5200 series MP Driver.

 4.  If you agree, please click the check box next to "I have read and agree to the terms of the Disclaimer and wish to continue with the download".

 5.  Click the Download button.

 6.  If a Save box appears, click Save.

 7.  Once the download is complete, open the Downloads folder.

 8.  Double click the file that was downloaded, [mp68-win-mg5200-1_05-ejs.exe].

Follow the prompts to reinstall your PIXMA MG5220.

If you are experiencing difficulties, you can view the installation process by following this link:

http://downloads.canon.com/wireless/setup_MG5220_win.pdf