How to enter password for new wifi tr8620

[Lorilbennett]

Can someone please help?  My printer will not give me an option to enter the password for my new wifi even though it recognizes the new wifi.  I have tried tapping on the screen and it does not work. 

[Lorilbennett]

I have a new wifi router and this printer will not allow me to put in its password.  It sees the wifi but won’t connect.  I tried tapping all over the screen and it won’t allow me to enter the password.  Can someone help?

[ArthurJ]

Hi,

Please use the steps HERE to disable the ipv6 setting on the printer. If that does not resolve the issue, it is possible your router is running WPA3 security. To resolve that, you would change the WPA3 setting in your router to WPA2 and then have the printer search for you network again. Once connected, you can change the router back to WPA3. 

If you are not familiar with this setting, your internet provider will be able to assist you further with the router setting.

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