I'm having difficulty scanning from my MX870 ever since I upgraded my macbook pro to Mojave. It seems the MP Navigator software no longer works on this system and the replacement software "My Image Garden" is not allowing me to scan. The icon is grayed out. Can anyone help?
Solved! Go to Solution.
image capture is also refusing to work suddenly so what a shame
scanner is not being recognized although the printer function is installed and working within normal parameters.
Settings and preferences wont let me add a scanner ... something is off with Canon and iMac
It would still be better if Canon did not drop the printer from support.
This SUCKS, Canon! WHY would you not upgrade the software for the new operating system? I just spent (wasted) an hour of my time trying to do a basic thing-scan-that I have done with this printer 1,000 times. All of a sudden it doesn't work, all because you choose not to upgrade the software. NOR do you post a way for people to make it work, namely, open the Image Capture app on a mac. Took me an hour to figure this out, making my lease agent wait for what I told her would be coming right over. No problem printing, but for some inexplicable reason it will not scan.
You guys suck. I am SO pissed. NEVR AGAIN will I buy a Canon personal printer.
I just executed a lease for a Canon IPF2000 large-format inkjet printer. I can only pray that your software will update when another OS upgrade comes.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.