Hi, amelia,
To ensure the most accurate information is provided, we will need to know the version of Windows or Mac you are using.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
