07-13-2015 01:14 AM
When I was printing some business documents, my printer stopped working and threw the error code "U052" and stated, "The type of print head is incorrect. Install the correct print head." How do I fix this problem?
07-13-2015 01:59 AM
Yes, I had the same problem and while printing out legal documents trying to meet filing deadlines! Not even a warning like when prompted that ink is low - talk about a manufacturer's defect and such being unreliable! Very disappointed.
07-13-2015 08:34 AM
Hi, daviddavis618!
So that the Community can help you better, we will need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
07-13-2015 08:39 AM
07-15-2015 08:50 AM
Hi daviddavis618,
It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.
Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to assist you with this issue.
09-05-2015 05:58 PM
have had this error on two previous pixma canon printers and now have it again on another that my father in law bought. On previous printers I tried multiple things and wastede lots of time without luck - seems to be a timeout in the printer or a software stop rather than an issue with the printhead. On previous printers cleaning the printhead or replacing the print head did not solve the problem. Think this is a canon strategy to get you to buy a new printer and throw out the ink that will not be compatible with the next generation printer you are forced to buy.
04-04-2016 05:26 PM
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
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