How do I clear a paper jam from the duplex scanner?

[wquinlan]

PIXMA MX870: While performing a two-sided scan, the document got jammed on the roller. How do I clear it?

[Ramona · Accepted solution]

Hi wquinlan,

Please follow the steps located at the links below to try and remove the jammed document:

If jammed in the Automatic Document Feeder (ADF):

Removing Paper Jams from the ADF

If jammed inside of the printer:

Performing a Roller Cleaning

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