Horizontal streaks where print should be

[wklump]

I have an MX920 series printer. I get some horizontal stripes distorting the print of pictures as well as text. The stripes do not cover the whole length of the paper and can be of varying thickness and location, about 1-2 mm to 5-6mm in thickness. What can I do to get rid of the stripes where the ink does not seem to stick?

[Patrick]

Hi wklump,

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.