Hooking up a PIXMA TS 3122

[FarmerHR]

I am trying to install a PIXMA TS 3122 that has never been used.  New in the box.  I have used the internet  ij.start.canon  procedure.  The process goes well until I get to step 3 .  At this point a message comes up saying the printer is detected.  Please wait until the installation is complete. This may take some time.  I have waited as long as 12 hours and the message never goes away.  I have done this several times.  I have the latest drivers etc loaded into the computer.

Any thoughts on how I can get the printer installed.

Am trying to hook up to a new HP Slimline desktop using a USB cord.

Thank you for any help you can give me.

[Patrick]

Hi FarmerHR,

Please contact one of Canon's Technical Support Representatives via phone or chat, as real time feedback of this issue will help greatly. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

[FarmerHR]

Hi Patrick,

I went through your instructions again today.  I was able to do the uninstalling.  Started through your second set of instructions and everything went as you said until I came to the step of pressing ctrl &j. At this point the Installation box and downloads box in the upper right and corner went away and I was left with the canon background page.  So I followed the Locating and Installing Downloads box.  Followed these instructions.  A whole series on installing boxes came up and I went through all them. The last box said the drivers were successfully installed and to press the complete button at the bottom.  I did these and the screen went back to the backgroud page and nothing happened.

I am sorry but I do not know what to do next to get the printer to work.  Please help me.

[FarmerHR]

Hi Patrick,

After my last post, I tried again to install my printer using the ij.start proicedure sice the ctrl-j press step did not work.  Was able to go through the whole procedure successfully. At the end I got a note that said "Installation completed successfully. Exit."  I did this and then tried to print from the computer several small documents.  Unfortunately, nothing would print !

Could you please help me resolve this problem so that I can print from the computer.

Thank you very much.