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G7020 prints no cyan

fins86
Apprentice

364 pages total printed. There is plenty of cyan ink in the reservoir. I have run several cleaning and deep cleaning cycles. It is printing no cyan whatsoever, which leads me to think it is not an issue with a clogged jet, especially after multiple cleanings. Are there any other troubleshooting steps?

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

If not Cyan prints after the cleanings, try a ink flush using the steps HERE. If it still wont print cyan after that, the printer will require service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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