08-24-2023 03:07 PM
Does anyone know if there is a driver for Windows 11 for the Canon MG5420 printer? I can't install it on my new computer as it's stating driver isn't available. Thanks in advance.
Solved! Go to Solution.
08-25-2023 10:51 AM
Thanks for letting us know what Canon product you've got. The PIXMA MG5420 is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!
You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.
Hope this helps!
08-25-2023 10:51 AM
Thanks for letting us know what Canon product you've got. The PIXMA MG5420 is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!
You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.
Hope this helps!
04-22-2024 07:15 AM - edited 04-22-2024 07:15 AM
The fact that Canon retired this printer, there still should be all the drivers available for download from the site, since almost all the new computers do not have disk drives. I've even bought an remote disk drive and can't connect to the laptop. Bring back the drivers!!!!!!!
04-22-2024 08:30 AM
All drivers that were developed prior to the PIXMA MG5420 being retired are still available but can be removed from the site at any time for any reason.
Our developers didn't create a Windows 11 driver because the printer had been retired when Windows 11 was released.
That being said, you're welcome to try using the Windows 10 drivers; however, we can't guarantee they'll work. You just need to change the dropdown for your version of Windows from Windows 11 to Windows 10 (just 10, not 64), change the Download Type to "Drivers," and select the recommended option. Remember, since the unit is retired, support can't help, but it either will or won't work—it won't break anything. HERE is a shortcut to the page.
I hope this is helpful!
04-22-2024 07:13 AM
I have the same problem. Have you found a solution?
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.