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G7020 printer issue - "The latest firmware is on the server. Install the firmware update" message

gedonis
Contributor

I have a Canon Pixma G7020 printer.

 

I see the constant message "The latest firmware is on the server. Install the firmware update" on the printer's screen. If I am pressing OK, the message is dissaperaing, but in an hour or two I can see it again. A cannot update firmware as official Canon servers do not contain any firmware versions

 

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I am using Windows 10 x64 Version 20H2 and latest Canon drivers

5 REPLIES 5

Patrick
Product Expert
Product Expert

Hi gedonis,

 

To update the firmware, please follow these steps:

 

1.  Press the wrench and screwdriver button 1 time

 

2.  Press the right arrow 2 times to select Device settings and press OK

 

3.  Press the right arrow 5 times to select Firmware update and press OK

 

4.  Press OK on Install update

 

 

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

OK.  Now how do I install previous firmware since this the latest fails to offer me the option of source "front cassette" for copy mode.

Need the option to manually install the firmware and ability to install older firmware versions (and a location to download various firmware versions).
Please, don't insult us by providing canned responses on how to update firmware automatically.  Need the above capability.  Please provide it.

 

sbied
Apprentice

What to do when it says "Cannot communicate with server"?

I'm thinking my firmware is corrupted - the printer is acting erratic when going through wifi:

1. sometimes connects, sometimes doesn't, yet, the network/lan settings are correct and the printer shows connected at the router.
2. send a 1 page print job and it takes about 10 minutes to print the page.  Then, over the next 24 hours the printer will kick out about a dozen pages of partially printed pages - all starting from the top of the page, yet, not printing the full page.  Also includes blank pages in that stack of prints.
3. keeps requesting confirmation of paper sizes in back tray. - this may be a separate issue.

I ended up running a network cable and have not had the problems.  I'm unsure if this is a hardware issue or software.  I have reloaded the latest driver package multiple times, the printer still mis-behaves.  I'd like the ability to re-load the firmware, which is why I am requesting the ability for me to manually download the firmware - then need the instructions to force a firmware update.

 

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