08-30-2022 10:35 AM
I've got the G7020, couple issues, first the install software only works on the Administrator account in Windows 11, even though my user account is an admin account. Next, it won't even print a test page, it's connected via USB on port USB003, I've tried difference USB ports on the computer, I've tried installing drivers several times (from the Canon support site). Windows 11 shows it's there, but I always get "Printer not responding". I could sure use some help with this.
Solved! Go to Solution.
09-26-2022 01:48 PM
I called Canon tech support, removed all instances of my Canon G7020 from the USB section of device manager, turned off the printer, rebooted the computer. After Win 11 booted up I turned the printer back on and it worked.
09-26-2022 02:09 PM
Went to another computer and the Canon site worked from it. Downloaded the newest driver dated 7/26/2022 which seems old to me. I'll see if it works.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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EOS 1DX Mark III - Version 1.9.0
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EOS R6 Mark II - Version 1.3.0
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