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G7020 Won't print, won't print a test page, nothing, zip, nada on Windows 11

rshisler
Apprentice

I've got the G7020, couple issues, first the install software only works on the Administrator account in Windows 11, even though my user account is an admin account. Next, it won't even print a test page, it's connected via USB on port USB003, I've tried difference USB ports on the computer, I've tried installing drivers several times (from the Canon support site). Windows 11 shows it's there, but I always get "Printer not responding". I could sure use some help with this.

1 ACCEPTED SOLUTION

I called Canon tech support, removed all instances of my Canon G7020 from the USB section of device manager, turned off the printer, rebooted the computer. After Win 11 booted up I turned the printer back on and it worked.

View solution in original post

10 REPLIES 10

Went to another computer and the Canon site worked from it. Downloaded the newest driver dated 7/26/2022 which seems old to me. I'll see if it works.

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